Most carriers support what is called a Return Label which allows a customer to send something back to the original shipper. This may also be called a Call Tag.
Return labels usually have these attributes:
- You are not charged until the label is used
- You cannot void the label as it is assumed you gave it to a user that might use it in the future
- It usually shipped from the consumer to a business
- In e-commerce it is often sent with each shipment
- Ability to schedule pickup on customer’s behalf
Some carriers like UPS and FedEx will optionally email a return label to your customer on your behalf. UPS and FedEx do not send emails when using their developer/test enviornment (RocketShipIt's
test parameter =
Note: Return Services are only available in selected countries. Check with your shipping carrier if your country is supported.
- FedEx Return Label
- UPS Return Label
- UPS Return Label Email
- USPS Electronic Merchandise Return Label (EMRS)
- Canada Post Return Label
Carriers that Support Return Labels
Stamps.com Pay-On-Use Returns (POUR)
Traditionaly USPS/Stamps.com didn't support traditional pay-on-use return labels like UPS/FedEx. They now offer this but it has some requirements.
- Activated on a customer level. You must make sure your Stamps.com account has POUR enabled.
- Customers are required to maintain a minimum balance of $200 in their account at all times. Auto-Purchase program is automatically enabled for this purpose.
There are two types:
- Paired (return label is automatically printed with shipping label)
- On-Demand (single return label is printed as needed)
- Priority Mail
- Parcel Select Return Services
UPS Return Label:
FedEx Return Label:
Screenshot of Canada Post PDF Return Label: